Privacy Policy
Effective Date: February 16, 2026
Company: Graphite Automations (“Graphite,” “we,” “us,” “our”)
Website: https://graphiteautomations.framer.website/
1. Overview
This Privacy Policy explains how Graphite Automations collects, uses, discloses, and protects information when you visit our website, contact us, or use our services (the “Services”). Our Services help businesses capture and organize inbound leads from sources such as phone calls/voicemails, emails, website forms, and messaging communications, including generating AI-based summaries and notes.
2. Information We Collect
We may collect the following categories of information:
A. Information you provide directly
Contact information (name, email, phone number, business name)
Messages or requests you send us (e.g., via forms, chat, email, or SMS)
Appointment or demo requests
Billing details (handled by our payment processors; we typically receive limited billing metadata)
B. Information processed on behalf of customers (“Customer Data”)
When you use our Services for your business, we may process data that you or your end-users submit to you, including:
Call metadata (caller number, timestamps, duration)
Voicemail or call recordings and/or transcripts (if enabled)
Email content you forward or connect to our automation flows
Website form submissions (name, email, phone, message, etc.)
CRM notes, tags, custom fields, and opportunity data generated by the Services
SMS or messaging communications where consent has been provided
C. Automatically collected information
Device and usage information (IP address, browser type, pages visited, referring URLs, approximate location)
Cookies or similar technologies (see Section 8)
3. How We Use Information
We use information to:
Provide, operate, and maintain the Services
Set up, troubleshoot, and support automations and CRM workflows
Generate AI summaries, classifications (e.g., urgent/not urgent), and lead organization outputs
Communicate regarding inquiries, onboarding, support, confirmations, or follow-ups
Send transactional or conversational SMS communications where consent has been provided
Improve our website and Services (analytics, debugging, performance)
Detect, prevent, and address security issues, abuse, or fraud
Comply with legal obligations
We do not sell personal information.
4. Legal Bases (Where Applicable)
Depending on your location, we rely on:
Performance of a contract (to provide Services)
Legitimate interests (security, improvement, fraud prevention)
Consent (where required, including SMS communications)
Legal obligations
5. Email & SMS Communications (TCPA & A2P Compliance)
If you opt in to receive email or SMS communications from Graphite Automations:
Messages will be transactional or conversational and related to inquiries, service requests, appointment confirmations, onboarding, or follow-ups
Message frequency may vary
Message and data rates may apply
You may opt out at any time by replying STOP
Reply HELP for assistance
Consent is not required as a condition of purchase
We do not sell or share SMS or email contact information for third-party marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent are never shared with third parties.
6. How We Share Information
We may share information:
With service providers/processors that help operate our Services (e.g., hosting, analytics, automation tools, communication platforms, telephony providers, CRM systems, payment processors)
With integrated platforms you connect as needed to deliver the Services
For legal reasons if required by law, subpoena, or to protect rights, safety, or security
In connection with a business transfer (merger, acquisition, asset sale) with appropriate protections
We do not sell your personal information in the traditional sense.
7. AI Processing and Third-Party Integrations
Our Services may use third-party providers to process data and generate outputs (for example, transcription or summarization). When enabled, Customer Data (such as transcripts, voicemail recordings, or email content) may be transmitted to these providers solely to produce requested outputs.
Use of third-party integrations may involve data transfer and processing outside our direct control.
8. Cookies and Analytics
We may use cookies and similar tools for:
Basic site functionality
Analytics and performance improvement
Security
You can control cookies through browser settings. Some features may not function properly without cookies.
9. Data Retention
We retain information only as long as necessary to:
Provide the Services
Maintain operational or support records
Support automation workflows
Comply with legal obligations
Customer Data retention may also depend on connected platforms and customer configurations.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
11. Your Responsibilities (Important)
If you use Graphite Automations to process calls, voicemails, emails, form submissions, or SMS communications from your customers or leads, you are responsible for:
Providing required notices to your end-users
Obtaining any required consent for communications or call recording/transcription
Complying with applicable telephony, privacy, and marketing laws
12. Your Rights and Choices
Depending on your location, you may have rights to:
Access, correct, or delete personal information
Object to or restrict processing
Data portability
Withdraw consent (including SMS consent)